Shipping policy
All orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In case the product ordered is out of stock for some reason it will be informed to you by whatsapp from our Customer Service team from the number +91 9319177882
In case of Delays due in Order Pickups by 3rd party courier company’s on account of long holidays or weekends like Diwali, Eid, Holi, Republic Day, Independence Day, Raksha Bandhan , Bhai Dooj, Christmeas. New Year etc - we shall intimate you a longer shipping time on your registered whatsapp number.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
For Orders Worth Rs.998 & below in Delhi NCR, we charge a flat shipping fee of Rs.50
For Orders worth Rs. 999 & above PAN INDIA , we offer a free delivery
For Orders worth Rs.200 & Below in Rest of India(except Delhi NCR) - we offer a flat shipping fee of Rs.100
For Orders worth Rs. 201 & upto Rs.998, we offer a flat shipping fee of Rs. 85
Express shipping is chargeable at Rs.750 anywhere in India for orders with a shipping weight of less than 1 kg
Shipping Zone | Estimated delivery time | Price |
Delhi NCR | 2 to 4 business days | As per Domestic Shipping Rates |
Rest Of India | 4 to 10 business days | As per Domestic Shipping Rates |
Local delivery
For Fresh Produce - like , fruits , vegetables , breads - which have to be delivered the same day of shipping them - we offer free Delivery on Orders worth Rs.1499 & above with a scheduled delivery by End of The day through 3rd party apps. For any delivery required within a stipulated time ( realistic for the distance between pick up & drop location) - express delivery charges of Rs.200 (minimum) & higher as applicable by the delivery partner will be applicable as per the weight of the order & the distance of the shipping address & pick up address in Delhi NCR.
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. You will also receive direct calls from our Delivery partners.
Any Address change or change in time of delivery schedule requested after the dispatch of order or within 1 hr of placing the order will not be possible.
In-store pickup
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within X to X business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours, are [10 am to 6pm] on [Mon to Sat]. Please have your order confirmation email with you when you come, with a prior information within 30mins of placing the order
International Shipping
We offer international shipping to the following countries:US, UK, CANADA , SINGAPORE
Shipping charges will be separately communicated to you on confirmation of the order.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Ecofuture Organics & Natural Pvt Ltd / Rootz Organics] is not responsible for these charges if they are applied and are your responsibility as the customer.
